1. Introduction

The protection of your personal data is of paramount importance to us. This Privacy Policy informs you about the information we collect when you visit and use our online store https://fitnessproduction.gr (“Website”), how we use it, the legal basis for processing, your rights and the protection measures we take.

2. Data Controller

The sole proprietorship is the controller of your personal data:

  • Company Name: Ioanna Chronopoulou
  • Distinctive Title: Fitness Production
  • Headquarters/Warehouse: Andromaches 284, Kallithea, P.C. 17674, Athens, Greece
  • VAT No.: 030700027
  • Contact Email: info [at] fitnessproduction.gr

For any questions regarding the processing of your data, you can contact us at the above email.

3. Data We Collect, Purpose and Legal Basis

We collect information that you provide directly to us when using our services:

  • Order Execution:
    • Data: Name, shipping address, postal code, telephone, email and payment details.
    • Purpose: Processing and delivering your orders, informing you about their progress and managing any returns.
    • Legal Basis: The execution of the sales contract between us.
  • Tax Information:
    • Data: VAT number, Tax Office number, Activity (in case of issuing an invoice).
    • Purpose: Compliance with our tax obligations.
    • Legal Basis: Legal obligation.
  • Contact Form / Direct Email:
    • Data: Name, email, phone and the content of your message.
    • Purpose: To respond to your requests or questions.
    • Legal Basis: Your consent, which you provide by sending the message.
  • Newsletter:
    • Data: Name and email address.
    • Purpose: To send information and promotional messages about our products.
    • Legal Basis: Your consent, which you can withdraw at any time.
  • Technical Data (Cookies):
    • Data: IP address, browser type, traffic statistics.
    • Purpose: To analyze usage to improve the Website and ensure security.
    • Legal Basis: Legitimate interest (for essentials) or consent (for Analytics/Marketing).

4. Cookie Policy

We use cookies to make our Website functional and improve your experience:

  • Absolutely Necessary: ​​Essential for the functioning of the shopping cart and user login.
  • Analysis Cookies (Google Analytics): Collection of anonymous statistics upon consent.
  • Marketing Cookies (Facebook Pixel, Google Ads): Display of targeted advertisements upon consent.

You can manage your preferences through the cookie banner of our Website.

5. Data Sharing and Transfers

We do not share your data with third parties, except in cases where it is necessary for the operation of our e-shop:

  • Courier Companies: For the delivery of products.
  • Payment Providers: For the secure processing of transactions.
  • Hosting & Technical Support Providers: For the operation of the Website.
  • Third Party Statistics Services (Google, Meta): They may transfer data to the US based on the EU Standard Contractual Clauses.

6. Data Retention Period

We only keep your data for as long as necessary:

  • Order Data: For as long as tax legislation requires (usually 10 years).
  • Contact Data: To manage the request and for a reasonable period of time thereafter.
  • Newsletter: Until you unsubscribe.

7. Your Rights

According to the GDPR, you have the following rights:

  1. Access to your data.
  2. Correction of inaccurate data.
  3. Deletion (“right to be forgotten”).
  4. Restriction of processing.
  5. Portability of your data.
  6. Objection to processing (e.g. for marketing).
  7. Withdraw consent at any time.

To exercise your rights, please contact us at [info@fitnessproduction.gr].

8. Data Security

We take all technical measures (e.g. SSL encryption) to protect your data from unauthorized access or loss.

9. Right to File a Complaint

If you believe that the legislation is being violated, you can contact the Personal Data Protection Authority (PDPA) .

10. Changes to this Policy

We reserve the right to amend this policy by posting the revised version on the Website.